Sales Policy

At ShadeMate, we are committed to providing transparency and a smooth shopping experience for all our customers. Please review the details of our sales policy below to understand our terms of service, pricing, payment methods, and shipping process.

Pricing

  • Currency and Pricing: All prices on our website are listed in USD and may be subject to change without prior notice. Once an order is placed, the listed price is final, and no further discounts or price adjustments can be applied.
  • Taxes: Sales tax, if applicable, will be calculated and added to your total at checkout based on your shipping address.

Payment Methods

  • Accepted Payments: We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments must be made in full before the order is processed and shipped.
  • Payment Security: For your safety, all payments are securely processed through an encrypted payment gateway. UpVis does not store any payment information, ensuring that your details remain secure and private.

Order Processing

  • Order Confirmation: Once you have successfully placed an order, you will receive a confirmation email detailing your purchase. Please review this email carefully, and if there are any discrepancies, contact us immediately at info@upvis.xyz.
  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. After your order is processed and shipped, you will receive a shipping confirmation email with tracking information to monitor your order’s progress.

Shipping and Delivery

  • Shipping Options: We offer both standard and expedited shipping options within the U.S. Shipping fees are calculated at checkout based on the weight and size of your package and the destination address.
  • Delivery Timeframes: Standard shipping typically takes 5-7 business days, while expedited shipping options usually arrive within 2-3 business days. Delivery times are estimates and may vary based on your location and other factors outside our control.

Out of Stock Items

  • Availability: We strive to maintain accurate inventory counts on our website. However, on rare occasions, an item may become unavailable after you place an order. If this occurs, we will notify you immediately.
  • Options for Out-of-Stock Items: If an item is out of stock, you will have the option to wait for it to be restocked, select an alternative item, or receive a full refund. We aim to provide you with a prompt and convenient resolution in such cases.

Damaged or Lost Shipments

  • Damaged Goods: If your order arrives damaged, please contact us within 48 hours of receiving the package at info@upvis.xyz. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund, depending on your preference.
  • Lost Shipments: If your package is lost during transit, please notify us immediately. We will work with the shipping carrier to locate your package or provide a replacement or refund if the package cannot be found.

Customer Support

  • Contact Information: If you have any questions or concerns regarding your order, please feel free to reach out to our customer service team at info@upvis.xyz. We are dedicated to providing exceptional support and ensuring a pleasant shopping experience for you at UpVis.

Information

📍 Address: 8101 Menlo Dr, Baton Rouge, LA 70808-6838, USA
📞 Phone: (208) 587-9525
📧 Email: info@upvis.xyz